IT Support
Day-to-day IT support for small teams — helpdesk, Microsoft 365, new device setup, and the security and backup basics most businesses skip.
You don't need an in-house IT department to have IT done properly. We provide the same support a larger company would have internally, sized for a small team and billed for what you actually use.
This is the least glamorous part of what we do and, for most clients, the one they notice the most — because it's the difference between a five-minute fix and a lost afternoon.
Good fit if
- You're too small for an IT department but too reliant on tech to wing it
- Nobody currently owns backups, security, or device setup
- You want a number to call instead of a forum post to write
What's included
- Helpdesk support for day-to-day issues, by phone or email
- Microsoft 365 and business email setup and troubleshooting
- New starter device setup and configuration
- Security basics — password management, endpoint protection, phishing awareness
- Automated backups with a tested recovery process
- Remote support for most issues, on-site where it's genuinely needed
Priced from, in three tiers.
Every quote is fixed once we've confirmed scope — these starting prices reflect a typical engagement at each tier.
Essentials
Helpdesk and email support for a small team that just needs the basics covered.
- Email & remote helpdesk support
- Microsoft 365 support
- Business hours response
- Basic security guidance
Standard
Adds device setup and proactive security to the basics.
- Everything in Essentials
- New device setup & configuration
- Endpoint security software
- Monthly backup check
- Priority response
Priority
For teams where downtime isn't an option.
- Everything in Standard
- Same-day on-site option
- Proactive monitoring
- Quarterly security review
- Dedicated support contact
Ready to talk about it support?
Send over a few details and we'll come back with a fixed quote and a realistic timeline.